• 100% Satisfaction Guarantee:

We are committed to your satisfaction.  We will do whatever it takes to make you 100% happy with your purchase or your money back. We're not  happy unless you are !

• Shipping Policy:

Your order will usually be shipped via UPS Ground within 7-10 Business Days from receipt of payment. However most orders ship within 48 HOURS ! Shipping and handling is FREE with a minimum order of $100, $8 on orders $50 or more and $12 on any order under $50. Within the Continental U.S. only, excluding Hawaii, Alaska and Puerto Rico. Only UPS Ground Shipping.

• Returns: 
  

We have a 100% money back guarantee. If you are not satisfied with your purchase, you can return it within 30 days for an exchange or a full refund of the item(s) purchase price.  If the return is the result of an error made by us, your shipping cost is refunded.   

1. Please, email us first at info@soyvela.com before you ship back the item(s), and inform us which product(s) you are returning.
2. We will give you a control #.
3. Please repackage the product(s) in the original packing materials (some of our products come in a gift box), and package in a brown corrugated box for protection.
4. Enclose the packing slip and instructions with the product to be returned .
5. Please send it back via The United States Postal Service or UPS.

• Damaged Items:

Please Note:
During shipment, if our candles are exposed to extreme temperatures, they might arrive appearing " cracked" or "sweaty" with a pool or drop of fragrance on the top. This is normal with natural soy wax and will go away when  the candle is lit. Tarts might also appear "sweaty" and will return to their original state once they are exposed to moderate temperatures.

We take many precautions to assure your order will arrive promptly and safely, but, if the merchandise you received or purchased has been lost, damaged, or broken during shipment, please email us at info@soyvela.com and inform us within 10 days of receipt of order or lack of delivery  within 10 days from shipment confirmation. We will promptly arrange for you to return the product and send a replacement for the damaged merchandise. All claims must be filed within 10 days. 

• Payment Policy:

We accept credit card and Paypal payments. Sorry, our Credit Card processing contract does not allow us to take phone orders. All orders must be placed through our website.

• Refunds:

Refunds are issued in the form according to payment method you used at the time of purchase. For payment made through PayPal, the refund will be credited to your PayPal account. If  you used a credit card, refund will be credited to your credit card account. Payment made with money order will receive the refund in form of a check which we will mail to you after we receive the returned product.

• Errors and Omissions:   

We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices, and discounts set forth herein are subject to change without notice.

    

• Legal Notice

All notices from Soyvela to You may be posted on our Web Site and will be deemed delivered within thirty (30) days after posting. Notices from You to Soyvela shall be made by e-mail, or first class mail to the following address: 6316 SW 139 CT Miami, FL 33183 Delivery shall be deemed to have been made by You to Soyvela five (5) days after the date sent.

• Copyright

All content appearing on this Web site is the property of Soyvela Copyright © 2005-2010. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ®2005 Soyvela. All rights reserved.

• Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Soyvela and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Soyvela believes that customer conduct violates applicable law or is harmful to the interests of Soyvela and its subsidiaries.

• Privacy Policy

This is the website of Soyvela
Our postal address is:
6316 SW 139 Ct
Miami, FL 33183

If you have questions or feedback, feel free to contact us at info@soyvela.com or by calling us at 305-975-5370(M-F 9:00am to 4:00pm EST).

We adhere to a strict privacy policy that means your information will not be shared, sold or otherwise distributed.

• Sales Tax

Soyvela charges sales tax for merchandise ordered on this Website based on the applicable state sales tax rate and the location to which the order is being shipped.

• Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Soyvela makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Soyvela SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Soyvela BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. -- OR Depending on State -- The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Soyvela. The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Soyvela is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Soyvela. The inclusion of material on this server does not imply any endorsement by Soyvela, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Soyvela tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.